In the customer portal, you'll find a wealth of articles that cover specific topics and provide insights.
Searching in the customer portal
At the top of the customer portal, you'll find a search bar where you can search for terms or topics. Once your search is complete, relevant articles will be displayed.
Topics in the customer portal
Below the search bar, all the topics covered in the knowledge portal are listed. The topics include General, Getting Started, Design, Content, Management, and Extra Modules. In the General section, you'll find information about your account, upcoming developments, and release notes. Getting Started guides you through working with your (new) website and provides information on the basics. In Design, you'll find everything about changing your website, modifying templates, and design adjustments. The Content section explains how to create common pages, add basic content, and use advanced plugins. The Management section covers everything related to website management. In the Extra Modules topic, you can learn more about the possibilities within KidKonnect/Social Schools and additional modules like multisite and a blog. Each topic contains articles that can be accessed by clicking on the topic. Articles are displayed per topic, allowing you to explore specific subjects or find answers to your questions.
Didn't find what you were looking for?
If you couldn't find an answer to your question here in the Customer Portal, creating a ticket is often the best way to get an answer to your question or a solution to a problem. The team can thoroughly investigate your ticket. The clearer you describe your problem or question, the faster and better we can assist you!
Here are some tips and tricks. Create a ticket by clicking the 'Create a Ticket' button at the top right of the screen. When creating a new ticket, you'll be asked to fill in several fields. This helps determine the urgency of a ticket for our staff, enabling us to take the right steps.
Ticket subject. Creating a clear subject makes it easier for our support staff to decide who will handle the ticket based on their expertise..
Ticket description and information
What information is important for a support staff member? Consider the following:
- Where exactly is the problem occurring?
- What is the URL of the website, and on which page or plugin are you encountering an issue?
- Can you make the problem visible to us through a screenshot or video?
- What steps have you already taken to find a cause/solution on your own?
- What is your specific question for us, or in other words, how can we help you?
We will never adjust the rights/permissions of employees, create new accounts for employees, or make other changes that could compromise the organization's security based on a ticket. We also do not provide information about KidKonnect employees in response to support inquiries.